Continued improvements at Greenville-Reynolds Development Corp. include updated Web site
Written for The Record-Argus by Holly Patterson
PYMATUNING TOWNSHIP — Along with upgrades throughout the properties of the industrial park, the Greenville-Reynolds Development Corp., the parent company of Reynolds Utilities, is now offering billing and payments online, according to Dora Swogger, the finance manager.
“We recently upgraded our software to allow our utility customers to be able to take control of their utility accounts by signing up for automatic payments, online viewing of their usages and monthly billings, the new customer software allows us to blanket email or text message customers with any concerns with water quality, or hydrant flushing,” and so on.
Swogger said customers can access the customer portal and set up an account to access account information and make payments anytime, or if they want to just access the portal and make a payment using quick pay, they can also do that.
While the Web site is currently going through an overhaul, Swogger and Brad Gosser, the executive director of the Greenville-Reynolds Development Corp., say they hope to have it available for customers sometime by the end of the first quarter.
“The Web site has been under construction, it’s been highly outdated,” Gosser said. “We started about three years ago right before COVID hit. The government stopped, the grants stopped, but we didn’t stop, we didn’t miss a second as the utility company. But everything we needed assistance with stopped. We have been working to modernize and update, at the same time, recreating the site for all three of our companies.” “The functionality of the customer portal has been up for some time, but we are getting super excited about getting the entire new Web site launched real soon,” she said. “We are getting close.”
Swogger said the new Web site will be a joint site for both Greenville-Reynolds Development Corporation and Reynolds Utilities — collectively Reynolds Water Company and Reynolds Disposal Company. On the utility side, customers can print out an application for service, view the latest annual water quality report, view maintenance tips, rates, and much more.
Through the customer portal link, customers can make a one-time payment any time of day, or set up an account for future use.
“On the Greenville-Reynolds Development Corporation the new Web site provides a history of how we have progressed from a World War II Army Camp to where we are today as an Industrial Park,” she said. Gosser said, the site will also include information and photos of properties that are available for sale, and/or lease through the Greenville-Reynolds Development, which is still underway.